Warranty & Liability
AlturnaMATS™ Limited Lifetime Warranty
WARRANTY COVERAGE: Checkers Safety Group will provide a Limited Lifetime Replacement Warranty to the original (retail) purchaser with original receipt. The warranty covers specific defects created during the manufacturing process that become evident during normal use for the Lifetime of the product. Mats that have been used in a rental fleet are not eligible for warranty replacement.
It is important to understand the Intended Use and Function of the product in order to determine whether there is a true defect or if the product is not being used properly for its intended purpose. AlturnaMATS, being made from HDPE, can be punctured from sharp rocks and/or falling objects. Punctures are not covered by this warranty. (Please see Intended Use/Function below)
AlturnaMATS are warranted against, but not limited to: cracking, breaking, splintering and chipping. Our mats pass through a series of strict inspection guidelines during our in-house manufacturing process. Every mat that leaves our plant has passed our quality control and has been accepted as a product that has met our approval for use. Although rare, occasionally there are things that are not detectable during our visual inspection, and that is what is covered under this warranty. Minor thickness variances in the mats are normal and are caused from our manufacturing process. Such variances do not affect the mechanical properties of the mats.
INTENDED USE / FUNCTION: The intended use and function for AlturnaMATS™ and VersaMAT™ products is to provide additional traction, displace vehicle weight by increasing the footprint while adding stabilization to vehicles travelling over these mats. The mats also act as a buffer between the vehicles tires or tracks and the turf/soil below, while reducing the chances of creating ruts or getting said vehicles stuck. Another benefit is to minimize the restoration costs to the contractor using these products. These mats are designed to take the abuse that the turf or soil would otherwise experience. Signs of normal wear and tear should be expected and is not necessarily a defect. Typically any flaws deemed as a “defect” should be evident within the first few months of use, but each case will be considered on its own merits, as they are presented. It is the ultimate goal of Checkers Safety Group that a product is produced that meets or exceeds the typical expectations of our customers.
In some situations, “linking” the mats together is needed. Holes are provided to permit the installation of single links for end to end assembly or double links to connect four mats together in the corners creating a larger work platform or staging area. The links will help eliminate “walk-out” of the mats while in use. It is always suggested to lay the mats down first as a preventative measure vs. trying to wedge mats underneath an already stuck vehicle.
HOW TO FILE A CLAIM: If you feel that one of our products is defective, you have two recourses for action.
- Contact the dealer in which you originally purchased the mats from and let them know what the issue is, they will in turn contact us to file a claim for consideration.
- Contact us directly at 800.438.9336. We will discuss the issue and help resolve it in a speedy manner. You may be requested to submit photographs and your original invoice during the claim process. Returning your defective mat(s) may not be necessary. Checkers Safety Group will not accept any un-authorized product returns.
Checkers will replace all defective mats, but we will not cover shipping.
Understanding what the mats are intended for, using them properly, and providing some form of simple maintenance will not only add life to your mats, but also help ensure the maximum performance you deserve from AlturnaMATS™ and VersaMAT™ ground protection products. We appreciate your business and value the support you provide as a customer to our dealer network.
AlturnaMATS, now Checkers Safety Group, began producing their mats from 100% post-industrial (HDPE) plastic in 1993. Using quality raw materials, and being an industry innovator and leader, permits us to provide the only Limited Lifetime Warranty in the industry. We are proud to produce products that not only serve a purpose but also allow us to do our part by being a Green Producer.
TrakMats™ Limited 6-year Warranty
TrakMat® is built to a high standard of quality, using the best materials available. But, there are circumstances that do cause a mat to break. We do not want our customers to be inconvenienced any longer than necessary. SO, we have streamlined the procedure for reviewing broken mats and getting them replaced.
If a mat breaks within the Warranty period (6 years from date of purchase)
- Please take digital photos of the broken mat, clear enough to zoom in for details.
- Photograph both sides of the mat where it is cracked.
- Email the photos to: firstname.lastname@example.org
- Title the email subject line”Warranty”
- Generally we can review the photo(s) and determine if it is a warranty issue.
Note: Some breakages that are note covered by the warranty.
- Spinning tires on the mat that results in a hole melted through.
- Dropping of a steal blade on the mat and cutting it.
- Dropping something on the mat and crushing one of the cylinders. Our cylinders have been tested to 700 psi. If a cylinder is crushed, they have exceeded 10 time the normal load.
- Steel track machines that cut cylinder. TrakMats are not meant for steel tracks.
Your replacement mat will be sent as soon as the LOGO(s) are received. Or, if you are a frequent customer, we can issue credit for use on your next order. You can keep the broken pieces and cut them down for use as pads, or for whatever use you can make of them. Or, recycle through your local service. HD Polyethylene is 100% recyclable. Warranty cover manufacturer’s defects, but not improper use of the product.
All Other TuffTrak Products
LIMITED WARRANTY: Checkers guarantees the products it manufactures or sells against defects in workmanship and material for a period of one (1) year from the date of shipment or date of invoice, whichever is later. The product must be used, maintained and installed according to the instructions and procedures provided, or this warranty is void. Any alteration or modification of the product will also void this warranty. Checkers‘ OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS. No other warranty or remedy shall be provided. This warranty specifically does not guarantee or cover payment or reimbursement of any damages or consequential damages other than repair or replacement of the product.
Any claim under this warranty must be made in writing within twelve (12) months of the date of shipment or the date of invoice, whichever is later. Owner must prepay shipping costs of all products returned to Checkers under this warranty. If it is determined that the product is defective in material and /or workmanship the repair or replacement will occur, at Checkers‘ option, at no charge and return freight prepaid by Checkers. All other return of product to the owner shall be at the owner’s expense.
CHECKERS AND ITS AUTHORIZED AGENTS, EMPLOYEES AND REPRESENTATIVES SPECIFICALLY AND EXPRESSLY DISCLAIM ANY AND ALL OTHER WARRANTIES, INCLUDING THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY OF MERCHANTABILITY, THAT MIGHT OTHERWISE BE APPLICABLE UNDER ANY STATE OR FEDERAL LAW.
LIMITED LIABILITY OF CHECKERS: Checkers and its authorized agents, distributors and representatives do not guarantee the performance of any Checkers product in the customer’s use from anything other than defects in workmanship and material as provided for herein. Proper use by the customer is necessary for the effectiveness of the product, as well as the safety of those using same. The user is solely responsible to determine the suitability of any Checkers product for any intended use. The user assumes all risk and liability for use of any Checkers product. User specifically acknowledges receipt of proper instructions regarding the use of the product in the original packaging and disclaims any consequential damages to person or property, damages for loss of use, lost time, loss of profit, lost income, loss of the Checkers‘ product itself and/or other incidental or consequential damages other than as warranted by this limited warranty. User accepts the responsibility of removing from service any product that becomes worn out, unusable, unfit for intended use or defective in any way such as to make the product a potential safety hazard. Checkers is unable to undertake such obligations or responsibilities on behalf of the user as the user is in sole possession and control of the product.